Maria Thompson
Reference Number: 4123
DB: 13/01/2022
Post Code: SW1 8AB
Status: Verified
Customer Journey
Skill - SMS Agent - Agam Kohli
Codification - Debt collection Ref - 4123
01/01/2022 3:12PM
Skill - Payment Agent - Bot
Codification - Update Payment Case 4123
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29/11/2021 5:30PM
Outbound - Debt Collection
Skill - Outbound Agent - Sinjon Price
Codification - Case Update Case 4123
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12/01/2022 11:31AM
Skill - Social Post Agent - Agam Kohli
Codification - Case Update Case NL01245234
Bot
How can we assit you today?
Customer
I need to add some photos of my broken spin bike to my case
Bot
Can you confirm your case number
and date of birth?
Customer
Sure, its NL01235234 and 17/01/1990
Bot
Thanks James
To assist with your case, I will transfer
you to an agent who can assist
James Smith
Thanks
Skill - Update Case Agent - Bot
Codification - Case Update Case NL01245234
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