top of page
logo_ilios_travel.png
Profile.png
dmg book.png
2022-01-26_Icons_RGB-109.png

LASTNAME Firstname

have a couple
2 kids

2022-01-26_Icons_RGB-109.png

Hi Mark, thanks for calling Locus Travel, how can we help?

I'd like to reschedule my flight

Sans titre (3).png
2022-01-26_Icons_RGB-109.png

Sure, can you please tell me your booking reference

Uhm where is it...ah found it: VDY9U3

Sans titre (3).png
2022-01-26_Icons_RGB-109.png

Perfect, I see you have booked a flight departing from Paris to New York on December 24 and returning on New York to Paris on December29. Do you want to change your departing flight, return flight? or both?

Sans titre (3).png

I'd like to postpone my return flight to December 30

2022-01-26_Icons_RGB-109.png

Ok, there are 2 options for December 30:

-  departure from New York at 6:10am. It will cost you £8 more

-  or departure at 3 pm from £90 more. 

Which one do you prefer?

Hmm I dont know... What about December 31?

Sans titre (3).png
2022-01-26_Icons_RGB-109.png

That's perfect thank you, is your call about your VISA gold?  

Yes that's right

Sans titre (3).png
2022-01-26_Icons_RGB-109.png

Very well ! Do you just want to block your card or do you want to make a definitive opposition?

What is the difference ?  

Sans titre (3).png
2022-01-26_Icons_RGB-109.png

Blocking is a temporary restriction of a card on withdrawals and payments. The opposition is a permanent blocking of your card for all types of transactions. You must imperatively oppose your card in the event of loss, theft and/or fraudulent transactions.  

In this case I want to make an opposition 

2022-01-26_Icons_RGB-109.png

Are you sure ? Following an opposition, your card will be permanently deactivated, no operation will be possible. A new card will have to be issued to you. 

Sans titre (3).png

Yes yes, it's good 

Sans titre (3).png
bottom of page