Maria Thompson
Reference Number: 4123
DB: 1 3/01/2022
Postcode: SW1 8AB
Status: Verified
Customer Journey
skills - SMS Agent - Agam Kohli
Code - debt collection Ref - 4123
01/01/2022 3:12PM
skills - Payment Agent - Bot
Code - Update Payment Box 4123
29/11/2021 5:30PM
Outbound - Debt Collection
Skill - Outbound Agent - Sinjon Price
Code - Case Update Box 4123
01/12/2022 11:31AM
skills - Social Post Agent - Agam Kohli
Code - Case Update Case NL01245234
bot
How can we sit you today?
customer
I need to add some photos of my broken spin bike to my case
bot
Can you confirm your case number
and date of birth?
customer
Sure, its NL01235234 and 17/01/1990
bot
Thanks James
To assist with your case, I will transfer
you to an agent who can assist
James Smith
Thanks
skills -Update Case Agent - Bot
Code - Case Update Box NL01245234