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Maria Thompson
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Reference Number:  4123

DB:  1 3/01/2022

Postcode: SW1 8AB

Status:  Verified

Customer Journey

skills  - SMS   Agent - Agam Kohli

Code -  debt collection  Ref  - 4123

01/01/2022  3:12PM

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skills  - Payment     Agent - Bot

Code -  Update Payment  Box 4123

 29/11/2021   5:30PM

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     Outbound  - Debt Collection

      Skill - Outbound  Agent - Sinjon Price

      Code - Case Update  Box 4123

 01/12/2022  11:31AM

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skills  - Social Post     Agent - Agam Kohli

Code -  Case Update  Case NL01245234

                                           bot

How can we sit you today?

customer

I need to add some photos of my broken spin bike to my case

bot

Can you confirm your case number

and date of birth?

customer

Sure, its NL01235234 and 17/01/1990

bot

Thanks James

To assist with your case, I will transfer

you to an agent who can assist

James Smith

Thanks

 29/11/2021   3:09PM

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skills  -Update Case     Agent - Bot

Code -  Case Update  Box NL01245234

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